Privacy Policy
Hollynest Privacy Policy
Effective Date: June 1st, 2025
Last Updated: June 1st, 2025
This Privacy Policy explains how Hollynest ("we", "us", or "our") collects, uses, shares, and protects your personal data when you use our virtual dating website and AI avatar services (collectively, the "Service"). By using the Service, you also agree to our Terms & Conditions and to the practices described in this policy.
Hollynest acts as a Data Controller under the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA), and complies with the California Consumer Privacy Act (CCPA) where applicable.
1. Introduction & Our Commitment to Privacy
We are committed to protecting your privacy and data. This policy outlines the types of information we collect, how we use it, and your rights in relation to your data. Hollynest is not intended for use by individuals under 18 years of age. If we learn that we have collected data from a minor, we will delete the account and associated data immediately.
2. What Personal Data We Collect
3. Data You Provide Directly:
– Name
– Email address
– Age, gender, and stated dating preferences
– Custom avatar selections
– User-generated content (profile texts, interaction choices)
a. Data Collected Automatically:
– IP address
– Device/browser type
– Operating system
– Session data (time spent, pages visited, features used)
b. Interaction Data:
– Chat logs and voice interactions with AI avatars
– Feedback submitted about conversations
– Interaction metrics (likes, dislikes, favorite avatars)
c. Sensitive Data (if voluntarily provided):
– Sexual orientation
– Health-related data
*Note: Any sensitive data you choose to share will be processed only with your explicit consent. You may withdraw consent at any time.*
3. How We Use Your Personal Data & Legal Bases
We use your data for the following purposes:
– To provide and maintain the Service
*Legal Basis: Contractual Necessity*
– To personalize your experience and show relevant content
*Legal Basis: Legitimate Interest / Consent (for non-essential personalization)*
– To improve AI performance and train response models
*Legal Basis: Legitimate Interest / Consent*
– To ensure platform security and prevent fraud
*Legal Basis: Legitimate Interest / Legal Obligation*
– To send platform updates and marketing communications
*Legal Basis: Consent (you may opt out at any time)*
– For research, analytics, and internal reporting
*Legal Basis: Legitimate Interest / Consent*
4. Cookies and Tracking Technologies
We use cookies to:
– Maintain session status
– Store preferences
– Analyze traffic and improve performance
Types of cookies:
– Essential cookies (needed for site function)
– Analytics cookies (to track usage trends)
– Persistent cookies (to remember settings)
You can manage cookie preferences via your browser settings. Some features may not function properly if cookies are disabled.
5. How We Share Your Personal Data
We do not sell your personal data. We may share your data as follows:
With trusted third-party service providers:
– Hosting providers
– Payment processors
– Customer support platforms
– Analytics tools
*All third-party providers are bound by data processing agreements.*
a. For legal reasons:
– If required by law, regulation, subpoena, or court order
b. In business transfers:
– If Hollynest is acquired or merges with another entity
c. With your consent:
– For any additional purpose you explicitly approve
d. Aggregated/anonymized data:
– We may share non-personal, aggregated usage statistics that cannot identify any individual user
6. International Data Transfers
Your data may be processed or stored outside your country of residence. If transferred internationally, we use appropriate legal safeguards including Standard Contractual Clauses (SCCs) and require our service providers to adhere to similar standards.
7. Data Security
We implement industry-standard security measures including:
– SSL/TLS encryption
– Role-based access controls
– Periodic security audits
No system is 100% secure. You are responsible for safeguarding your login credentials and account access.
8. Data Retention
We retain personal data only as long as necessary for the purposes outlined above:
– Account data: retained as long as your account is active
– Chat/interactions: stored for up to 6 months for quality improvement
– Inactive accounts: deleted after 24 months of inactivity
– Legal data (e.g., billing): retained as required by law
You may request deletion of your account and associated data at any time.
9. Your Data Protection Rights
You have the right to:
– Access your data
– Correct inaccuracies
– Request deletion ("right to be forgotten")
– Restrict processing
– Object to processing
– Data portability
– Withdraw consent at any time (where applicable)
– File a complaint with a supervisory authority (if located in the EEA)
To exercise these rights, contact us at: support@hollynest.com
10. Children's Privacy
Hollynest is not intended for children under 18 years old. We do not knowingly collect data from minors. If we become aware that a minor has registered, we will delete the account and associated data immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify users via email or in-app notification when changes are significant. Continued use of the Service after such changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, contact us at:
If you are located in the EEA and believe your data is not being processed lawfully, you may contact your local data protection authority.